Safety Policy

This Safety Policy is in line with the National Child Protection Legislation [Criminal Law (Sexual Offences and Related Matters) Amendment Act (No. 32/2007)].

To keep our tutors & clients safe:

  1. To protect our tutors: screening of our clients

    • Physical address and Identity number of all clients are requested.
    • To ensure our clients are legitimate and to ensure payment for the tutors, we require full upfront payment.


  2. To protect our clients: screening of our tutors

    • Each applicant’s contact details are gathered (physical address, education history).
    • Each applicant’s documents are reviewed (ID, Matric- and/or University certificate(s)).
    • Each applicant is interviewed to ensure their ligitimacy.


  3. The selection of tutors for a specific job

    • Tutor applications are reviewed by our Tuition Managers with the help of TutorZone, our online smart management system; the most appropriate tutors are selected.
    • Each tutor will be briefed as to the specific situation before asked to accept the job. Should a female tutor be tutoring a male adult it is expected from the tutor to notify a next of kin of each lesson, time and whereabouts of each lesson.
    • We endeavour to minimize travel by selecting close by tutors.


  4. Management of the tutoring process

    • Once the job is accepted by the client, then only your contact details will be provided together with a Lesson Schedule.
    • Contact will be made with both the client and the tutor after a few lessons to make sure all the parties are satisfied.
    • Should a client be unsatisfied with a tutor or vice versa, the tutor will be changed, if the client is still unhappy lessons will be stopped and the client will be refunded.


What you as the tutor can do to keep safe:

  1. Risks identified:

    • Travelling to unsafe areas;
    • Stalking / sexual harassment;
    • Inappropriate messaging;
    • Damage to musical instruments;
    • Clients with sinister intentions;
    • Theft;
    • Any other serious crimes


  2. It is advisable for female tutors to inform a next of kin about their whereabouts, their expected time of return and each lesson. The tutor can insist on tutoring in a public place until tutor feels safe being around the client.

  4. Should the tutor feel uncomfortable about any aspect of tutoring an assignment, it is important to notify your Tuition Manager, or in some cases, the authorities such as the South African Police Service.